Function execute

src/handlers/ticketButtons.js:90–133

(interaction, client)

const createTicketHandler = {
  name: 'create_ticket',
  async execute(interaction, client) {
    try {
      if (!(await ensureGuildContext(interaction))) return;

      const rateLimitKey = `${interaction.user.id}:create_ticket`;
      const allowed = await checkRateLimit(rateLimitKey, 3, 60000);
      if (!allowed) {
        await replyUserError(interaction, { type: ErrorTypes.RATE_LIMIT, message: 'You are creating tickets too quickly. Please wait a minute and try again.' });
        return;
      }

      const config = await getGuildConfig(client, interaction.guildId);
      const maxTicketsPerUser = config.maxTicketsPerUser || 3;
      
      const { getUserTicketCount } = await import('../services/ticket.js');
      const currentTicketCount = await getUserTicketCount(interaction.guildId, interaction.user.id);
      
      if (currentTicketCount >= maxTicketsPerUser) {
        return await replyUserError(interaction, { type: ErrorTypes.UNKNOWN, message: 'You have reached the maximum number of open tickets (${maxTicketsPerUser}).\n\nPlease close your existing tickets before creating a new one.\n\n**Current Tickets:** ${currentTicketCount}/${maxTicketsPerUser}' });
      }
      
      const modal = new ModalBuilder()
        .setCustomId('create_ticket_modal')
        .setTitle('Create a Ticket');

      const reasonInput = new TextInputBuilder()
        .setCustomId('reason')
        .setLabel('Why are you creating this ticket?')
        .setStyle(TextInputStyle.Paragraph)
        .setPlaceholder('Describe your issue...')
        .setRequired(true)
        .setMaxLength(1000);

      const actionRow = new ActionRowBuilder().addComponents(reasonInput);
      modal.addComponents(actionRow);

      await interaction.showModal(modal);
    } catch (error) {
      logger.error('Error creating ticket modal:', error);
      if (!interaction.replied && !interaction.deferred) {
        await replyUserError(interaction, { type: ErrorTypes.UNKNOWN, message: 'Could not open ticket creation form.' });
      }
    }
  }
};

const createTicketModalHandler = {