Function closeTicket

src/services/ticket.js:236–437

(channel, closer, reason = 'No reason provided')

}

export async function closeTicket(channel, closer, reason = 'No reason provided') {
  try {
    const ticketData = await getTicketData(channel.guild.id, channel.id);
    if (!ticketData) {
      return { success: false, error: 'This is not a ticket channel' };
    }
    
    const config = await getGuildConfig(channel.client, channel.guild.id);
    const dmOnClose = config.dmOnClose !== false;
    const closedCategoryId = config.ticketClosedCategoryId || null;
    let movedToClosedCategory = false;
    
    ticketData.status = 'closed';
    ticketData.closedBy = closer.id;
    ticketData.closedAt = new Date().toISOString();
    ticketData.closeReason = reason;
    
    await saveTicketData(channel.guild.id, channel.id, ticketData);

    if (closedCategoryId && channel.parentId !== closedCategoryId) {
      const closedCategory = channel.guild.channels.cache.get(closedCategoryId)
        || await channel.guild.channels.fetch(closedCategoryId).catch(() => null);

      if (closedCategory?.type === ChannelType.GuildCategory) {
        try {
          await channel.setParent(closedCategoryId, { lockPermissions: false });
          movedToClosedCategory = true;
        } catch (moveError) {
            logger.warn(`Could not move ticket ${channel.id} to closed category ${closedCategoryId}: ${moveError.message}`);
        }
      } else {
        logger.warn(`Configured closed category is invalid for guild ${channel.guild.id}: ${closedCategoryId}`);
      }
    }
    
    if (dmOnClose) {
      try {
        const ticketCreator = await channel.client.users.fetch(ticketData.userId).catch(() => null);
        if (ticketCreator) {
          const dmEmbed = createEmbed({
            title: '🎫 Your Ticket Has Been Closed',
            description: `Your ticket **${channel.name}** has been closed.\n\n**Reason:** ${reason}\n**Closed by:** ${closer.tag}\n**Closed at:** <t:${Math.floor(Date.now() / 1000)}:F>\n\nThank you for using our support system! If you have any further questions, feel free to create a new ticket.`,
            color: '#e74c3c',
            footer: { text: `Ticket ID: ${ticketData.id}` }
          });

          await ticketCreator.send({ embeds: [dmEmbed] });

          try {
            const feedbackEmbed = createEmbed({
              title: '⭐ How was your support experience?',
              description: `We'd love to know how we did with **${channel.name}**.\nSelect a rating below — it only takes a second!`,
              color: '#F1C40F',
              footer: { text: 'Your feedback helps us improve.' },
            });

            const base = `ticket_feedback:${channel.guild.id}:${channel.id}`;
            const starsRow = new ActionRowBuilder().addComponents(