Function reopenTicket

src/services/ticket.js:545–672

(channel, reopener)

}

export async function reopenTicket(channel, reopener) {
  try {
    const ticketData = await getTicketData(channel.guild.id, channel.id);
    if (!ticketData) {
      return { success: false, error: 'This is not a ticket channel' };
    }
    
    if (ticketData.status !== 'closed') {
      return { 
        success: false, 
        error: 'This ticket is not currently closed' 
      };
    }

    const config = await getGuildConfig(channel.client, channel.guild.id);
    const openCategoryId = config.ticketCategoryId || null;
    let movedToOpenCategory = false;
    let openCategoryMoveFailed = false;
    
    ticketData.status = 'open';
    ticketData.closedBy = null;
    ticketData.closedAt = null;
    ticketData.closeReason = null;
    
    await saveTicketData(channel.guild.id, channel.id, ticketData);

    if (openCategoryId && channel.parentId !== openCategoryId) {
      const openCategory = channel.guild.channels.cache.get(openCategoryId)
        || await channel.guild.channels.fetch(openCategoryId).catch(() => null);

      if (openCategory?.type === ChannelType.GuildCategory) {
        try {
          await channel.setParent(openCategoryId, { lockPermissions: false });
          movedToOpenCategory = true;
        } catch (moveError) {
          openCategoryMoveFailed = true;
          logger.warn(`Could not move reopened ticket ${channel.id} to open category ${openCategoryId}: ${moveError.message}`);
        }
      } else {
        openCategoryMoveFailed = true;
        logger.warn(`Configured open ticket category is invalid for guild ${channel.guild.id}: ${openCategoryId}`);
      }
    }
    
    try {
      const user = await channel.guild.members.fetch(ticketData.userId).catch(() => null);
      if (user) {
        await channel.permissionOverwrites.create(user, {
          ViewChannel: true,
          SendMessages: true,
          ReadMessageHistory: true,
          AttachFiles: true
        });
      }
    } catch (error) {
      logger.warn(`Could not restore access for user ${ticketData.userId}:`, error.message);
    }