libredesk

Modern, open source, self-hosted omnichannel customer support desk. Live chat, email, and more in a single binary.

Visit libredesk.io for more info. Check out the live demo.

Features

• Omnichannel inbox
  Live chat, email, and more — all in one inbox. Connect support@, billing@, sales@ and manage every conversation from a single, unified interface.
• Live chat widget
  Embed a real-time chat widget on your website. Engage visitors instantly and handle live conversations right from your support desk.
• Granular permissions
  Create custom roles with granular permissions for teams and individual agents.
• Automations
  Eliminate repetitive tasks with powerful automation rules. Auto-tag, assign, and route conversations based on custom conditions.
• CSAT surveys
  Measure customer satisfaction with automated surveys.
• Macros
  Save frequently sent messages as templates. With one click, send saved responses, set tags, and more.
• Organization
  Keep conversations organized with tags, custom statuses for conversations, and snoozing. Find any conversation instantly from the search bar.
• Auto assignment
  Distribute workload with auto assignment rules. Auto-assign conversations based on agent capacity or custom criteria.
• SLA management
  Set and track response time targets. Get notified when conversations are at risk of breaching SLA commitments.
• Custom attributes
  Create custom attributes for contacts or conversations such as the subscription plan or the date of their first purchase.
• AI-assist
  Instantly rewrite responses with AI to make them more friendly, professional, or polished.
• Activity logs
  Track all actions performed by agents and admins—updates and key events across the system—for auditing and accountability.
• Webhooks
  Integrate with external systems using real-time HTTP notifications for conversation and message events.
• Command bar
  Opens with a simple shortcut (CTRL+K) and lets you quickly perform actions on conversations.

And more — checkout libredesk.io or try the live demo.

Installation

Docker

The latest image is available on DockerHub at libredesk/libredesk:latest

# Download the compose file and sample config file in the current directory.
curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml
curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml

# Copy the config.sample.toml to config.toml and edit it as needed.
cp config.sample.toml config.toml

# Run the services in the background.
docker compose up -d

# Setting System user password.
docker exec -it libredesk_app ./libredesk --set-system-user-password

Go to http://localhost:9000 and login with username System and the password you set using the --set-system-user-password command.

See installation docs

Binary

• Download the latest release and extract the libredesk binary.
• Edit config.toml as needed.
• ./libredesk --install to setup the Postgres DB.
• Run ./libredesk --set-system-user-password to set the password for the System user.
• Run ./libredesk and visit http://localhost:9000 and login with email System and the password you set using the --set-system-user-password command.

See installation docs

Developers

• If you are interested in contributing, please read CONTRIBUTING.md first.
• For local development and setup, refer to the developer setup.
• For planned features and project direction, see ROADMAP.md.

The backend is written in Go and the frontend is Vue.js 3 with Shadcn UI.

Translators

You can help translate libredesk into your language on Crowdin.