Function ticketRoutes

apps/api/src/controllers/ticket.ts:27–843

(fastify: FastifyInstance)

};

export function ticketRoutes(fastify: FastifyInstance) {
  // Create a new ticket - public endpoint, no preHandler needed
  fastify.post(
    "/api/v1/ticket/create",
    {
      preHandler: requirePermission(["issue::create"]),
    },
    async (request: FastifyRequest, reply: FastifyReply) => {
      const {
        name,
        company,
        detail,
        title,
        priority,
        email,
        engineer,
        type,
        createdBy,
      }: any = request.body;

      const ticket: any = await prisma.ticket.create({
        data: {
          name,
          title,
          detail: JSON.stringify(detail),
          priority: priority ? priority : "low",
          email,
          type: type ? type.toLowerCase() : "support",
          createdBy: createdBy
            ? {
                id: createdBy.id,
                name: createdBy.name,
                role: createdBy.role,
                email: createdBy.email,
              }
            : undefined,
          client:
            company !== undefined
              ? {
                  connect: { id: company.id || company },
                }
              : undefined,
          fromImap: false,
          assignedTo:
            engineer && engineer.name !== "Unassigned"
              ? {
                  connect: { id: engineer.id },
                }
              : undefined,
          isComplete: Boolean(false),
        },
      });

      if (!email && !validateEmail(email)) {
        await sendTicketCreate(ticket);
      }

      if (engineer && engineer.name !== "Unassigned") {