Function cc_timer_agents

modules/call_center/call_center.c:1335–1504

static void cc_timer_agents(unsigned int ticks, void* param)
{
	struct cc_agent *agent, *prev_agent;
	struct cc_call  *call;
	str out;
	str dest;

	if (data==NULL || data->agents[CC_AG_ONLINE]==NULL)
		return;


	lock_get( data->lock );

	/* iterate all agents to get update state and evaluate their
	 * availability */
	agent = data->agents[CC_AG_ONLINE];
	prev_agent = data->agents[CC_AG_ONLINE];

	do {

		//LM_DBG("%.*s , state=%d, wrapup_end_time=%u, ticks=%u, "
		//		"wrapup=%u\n", agent->id.len, agent->id.s, agent->state,
		//		agent->wrapup_end_time, ticks, wrapup_time);
		/* for agents in WRAPUP time, check if expired */
		if (
		(agent->state==CC_AGENT_WRAPUP && ticks>agent->wrapup_end_time)
		  ||
		(agent->state==CC_AGENT_INCHAT && ticks>agent->wrapup_end_time
			&& agent->ongoing_sessions[CC_MEDIA_MSRP]==0)
		) {
			agent->state = CC_AGENT_FREE;
			agent_raise_event( agent, NULL);
			/* move it to the end of the list*/
			move_cc_agent_to_end( data, agent, prev_agent);
			/* re-iterate */
			agent = prev_agent;
		}

		/* next agent */
		prev_agent = agent;
		agent = agent->next;
	}while(agent);


	if (*internal_call_dispatching==0) {
		lock_release( data->lock );
		return;
	}


	/* assign calls/chats to the agents */
	do {

		/* iterate and find one call/chat for each agent */
		agent = data->agents[CC_AG_ONLINE];
		prev_agent =  data->agents[CC_AG_ONLINE];
		call = NULL;