Function sendDisputeNotificationEmail

packages/internal/src/loops/client.ts:209–240

(params: {
  email: string
  firstName: string
  disputeAmount: string
  logger: Logger
})

 * Offers to work with them to resolve the issue.
 */
export async function sendDisputeNotificationEmail(params: {
  email: string
  firstName: string
  disputeAmount: string
  logger: Logger
}): Promise<SendEmailResult> {
  const { email, firstName, disputeAmount, logger } = params

  const subject = "We noticed a dispute on your account - let's resolve this together"
  const message = `Hi ${firstName},

We noticed that a dispute was filed for a ${disputeAmount} charge on your Codebuff account. We're sorry to hear you had an issue and we'd love the opportunity to make things right.

If there was a problem with your experience or a charge you didn't recognize, please reach out to us directly and we'll be happy to:

• Issue a full refund if appropriate
• Help resolve any technical issues you experienced
• Answer any questions about your billing

Working with us directly is often faster than going through your bank, and it helps us improve our service for everyone.

Just reply to this email - we're here to help!

Best regards,
The Codebuff Team`

  return sendBasicEmail({
    email,
    data: { subject, message },
    logger,
  })
}